At KH Shoes, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to help you with your concerns.
Eligibility for Returns
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Condition: Items must be unused, unopened, and in their original packaging. Any product that has been opened or used cannot be returned.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [email protected] or call us at +16602585620
- Provide Details: Include your order number and reason for the return in your message.
- Return Authorization: We will provide you with a return authorization and instructions on how to send back the item.
Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- Original Shipping: The original shipping fees are non-refundable.
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain amount of days.
Exchanges
- If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund based on your preference.
Contact Information
For further questions regarding our return policy, please contact us at:
- Email: [email protected]
- Phone: +16602585620
- Address: 224 E Brooks St, Brookfield, MO 64628, USA
Thank you for shopping with KH Shoes! We appreciate your business and are here to help you with any concerns.